Verzendbeleid

Shipping Policy

1. Shipping Overview

At Timeless Pure Love we strive to ensure that your order reaches you in a timely and secure manner. Our shipping policy outlines the terms and conditions for delivering your purchased products.

2. Shipping Locations

We offer shipping to most locations worldwide. Please note that certain remote areas may have limited shipping options. If you are located in an area where shipping is restricted, our customer support team will contact you directly.

3. Processing Time

Orders are processed within 3 business days of receiving payment. Please note that processing times may vary depending on product availability, order volume, and any unforeseen circumstances such as public holidays. You will receive a confirmation email once your order has been processed and shipped.

4. Shipping Methods

We offer various shipping methods depending on your location. The available options will be presented during checkout. Some common shipping carriers we work with include:

• DHL
• POSTNL
• EXPRESS ONE

5. Shipping Costs

Shipping costs are calculated based on the weight, dimensions of your order, and the delivery location. You will be able to see the exact shipping fee at checkout before you complete your order. Shipping fees are non-refundable unless a product is returned under our return policy.

6. Delivery Times

Delivery times vary based on the shipping method and destination. Estimated delivery times are as follows:

• Domestic (Netherlands): 3 - 15 business days
• International: 6 - 18 business days

Please note that these are estimated times and delays may occur due to customs clearance, weather conditions, or other unforeseen circumstances.

7. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment through the carrier's website.

8. Shipping Delays

While we make every effort to ensure that your order arrives on time, delays can occasionally happen due to factors outside our control, such as postal service disruptions or extreme weather conditions. If your order is delayed, please contact our customer support team for assistance.

9. Customs Duties and Taxes

For international orders, customs duties, taxes, and import charges may apply, depending on the destination country. These fees are the responsibility of the customer and are not included in the shipping costs at checkout. Please check with your local customs office for more information regarding customs duties and taxes before placing your order.

10. Address Accuracy

It is important that you provide a complete and accurate shipping address during checkout. We are not responsible for delays or delivery issues caused by incorrect or incomplete shipping information. If you realize that you've made a mistake in your shipping address, please contact us as soon as possible so that we can attempt to correct it before the order is shipped.

11. Returns and Damaged Items

In the event that you receive a damaged or incorrect item, please contact our customer support team within 7 days of receiving your order. We will guide you through the process for returns or exchanges. Please refer to our Returns Policy for further details.

12. Contact Information

If you have any questions about our shipping policy or need assistance with your order, please contact us at:

timelesspurelove.com
Stationsstraat 19, 4701 NB Roosendaal, Netherlands
Roosendaal, Netherlands
Email: info@timelesspurelove.com
Phone: + 31 97 010238811